Assistant Vice President (AVP), Major Incident & Problem Management

Join Alliance Bank as an Assistant Vice President (AVP) of Major Incident & Problem Management in the vibrant heart of Bali. This pivotal role is designed for a seasoned IT professional who thrives in high-pressure environments, ensuring the seamless operation of our critical systems. As an AVP, you will play a crucial role in managing and mitigating major incidents and problems that could disrupt our banking operations. Your expertise will be instrumental in maintaining the high standards of service and security that our customers expect.

Alliance Bank is a leading financial institution in Indonesia, known for its innovative approach and commitment to excellence. Located in the bustling city of Kuta, Bali, our office offers a dynamic and collaborative work environment. You will be part of a team that is dedicated to delivering exceptional service and driving the bank's success. This is your opportunity to make a significant impact and grow your career in a supportive and rewarding setting.

In this role, you will be responsible for overseeing the incident and problem management processes, ensuring that our IT infrastructure runs smoothly and efficiently. You will work closely with cross-functional teams to resolve issues, implement solutions, and continuously improve our systems. Your daily tasks will include incident and problem resolution, risk assessment, and compliance with ITIL best practices.

📋 Tanggung Jawab Pekerjaan

• Oversee the incident and problem management processes, ensuring timely resolution of major incidents and problems.
• Lead and mentor the incident and problem management team, fostering a culture of continuous improvement.
• Conduct risk assessments and develop mitigation strategies to prevent future incidents.
• Ensure compliance with ITIL best practices and industry standards.
• Work closely with cross-functional teams to resolve issues and implement solutions.
• Develop and maintain incident and problem management policies and procedures.
• Monitor and analyze incident and problem data to identify trends and areas for improvement.
• Represent Alliance Bank at industry conferences and events, sharing best practices and insights.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 10 years of experience in IT operations, with a strong background in incident and problem management.
• Certifications such as ITIL Expert (v4 or v3) or equivalent experience.
• Proven experience in managing and mitigating major incidents in a financial institution.
• Strong leadership and mentoring skills, with the ability to inspire and guide a team.
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
• Proficiency in using IT service management tools such as ServiceNow, BMC Remedy, or similar.
• Knowledge of banking regulations and compliance requirements.

🛠️ Keahlian

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