Senior Executive - Assistant Manager, Acquiring Chargeback (Front End Support)

Hong Leong Bank · 📍 Bali, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 18000000 - 25000000
Hong Leong Bank is seeking a highly skilled and experienced Senior Executive - Assistant Manager to join our team in Bali. In this role, you will be responsible for managing the front-end support for our acquiring chargeback processes. This is an excellent opportunity to be part of a dynamic and innovative financial institution that values professionalism and excellence.

📋 Tanggung Jawab Pekerjaan

Manage and oversee the front-end support for acquiring chargeback processes,Coordinate with various departments to ensure smooth and efficient operations,Monitor and analyze chargeback data to identify trends and areas for improvement,Develop and implement strategies to reduce chargeback rates,Provide excellent customer service and support to internal and external stakeholders,Ensure compliance with all relevant regulations and guidelines,Lead and mentor a team of support staff,Participate in continuous training and development programs

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Finance, or a related field,Minimum of 5 years of experience in a similar role in the banking or financial services industry,Strong knowledge of acquiring chargeback processes and procedures,Excellent communication and interpersonal skills,Proficient in using Microsoft Office Suite and other relevant software,Ability to work under pressure and meet tight deadlines,Strong problem-solving and analytical skills,Familiarity with regulatory requirements and compliance standards

🛠️ Keahlian

Leadership and team managementCustomer service and supportData analysis and reportingProcess improvement and optimizationRegulatory compliance and risk managementContinuous learning and development
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